Hello. How may I help you?
My friend bought a phone. Unfortunately, this phone was locked. We bought a paid check for IMEI and got this result:
IMEI Number: XXX-XXXX-XXXX-7967 Part Description: iPhone 6s Product Version: 11.3.1 Initial Activation Policy ID: Initial Activation Policy Details: US Sagebrush Policy Applied Activation PolicyID: 2243 Applied Activation Details: US Sagebrush Policy Next Tether Policy ID: 2243 Next Tether Policy Details: US Sagebrush Policy First Unbrick Date: 17/11/16 Unbricked: false Unlocked: false
Tell me please, is it a lock on your company?
Hi, do you know if this phone was for 3G or 4G?
Is it possible to unlock it?
I am not able to tell if you don't know if it is 3G or 4G. It should not be locked. If it is 3G, it was hard coded for our company. If it is 4G, you should be able to put a sim card in from another company and have it work.
The phone is locked and does not work. The phone is now in Russia.
Okay, the phone no longer has service with our company. There is not much we can do to help, especially if it is now in Russia.
Was this phone on the contract?
I cannot give out information if you are not on the account as authorized.
Maybe we can pay debts instead of the owner?
If the phone is not stolen?
How do we find the owner?
My friend bought a phone on the street at a bargain price. Now it turned out that the phone does not work.
If you can not give me data, who is the owner of the phone, maybe you could tell the owner the data of my friend?
I am not sure how you would find the owner. Buying a phone on the street is a risk. We cannot give out any information on the phone. Again, it no longer has service with us.